Cancel your credit card before you die

Now  some people are really stupid!!!!
Be  sure and cancel your credit cards before you  die.  This is so
priceless,
and so, so easy to see  happening, customer service being what it is  today.
A  lady died this past January, and Citibank billed her for  February and
March for their annual service charges on her  credit card, and added late
fees
and interest on the monthly  charge. The balance had been $0.00 when she
died,
but now  somewhere around $60.00. A family member placed a call to
Citibank.
Here  is the exchange :
Family  Member:  'I  am calling to tell you she died back in  January.'
Citibank:  'The  account was never closed and the late fees and charges
still
apply.'
Family  Member: 'Maybe,  you should turn it over to collections.'
Citibank: 'Since  it is two months past due, it already has  been.'
Family  Member: So,  what will they do when they find out she is  dead?' 
Citibank: 'Either  report her account to frauds division or report her to
the
credit bureau, maybe both!'
Family  Member: 'Do  you think God will be mad at her?'
Citibank: 'Excuse  me?'
Family  Member: 'Did  you just get what I was telling you - the part about
her being  dead?'
Citibank: 'Sir,  you'll have to speak to my supervisor.'
Supervisor  gets on the phone:
Family  Member: 'I'm  calling to tell you, she died back in January with a
$0
balance.'
Citibank: 'The  account was never closed and late fees and charges still 
apply.' 
Family  Member: 'You  mean you want to collect from her  estate?'
Citibank: (Stammer)  'Are you her lawyer?'
Family  Member: 'No,  I'm her great nephew.' (Lawyer info was  given)
Citibank:  'Could  you fax us a certificate of  death?'
Family  Member:  'Sure.' (Fax number was given)
After  they get the fax :
Citibank: 'Our  system just isn't setup for death. I don't know what more I=2 0
can  do to help.'
Family  Member: 'Well,  if you figure it out, great! If not, you could just
keep billing  her. She won't care.'
Citibank: 'Well,  the late fees and charges will still  apply.'
(What  is wrong with these people?!?)
Family  Member: 'Would  you like her new billing address?'
Citibank: 'That  might help...'
Family  Member: '  Odessa Memorial Cemetery , Highway 129, Plot Number  69.'
Citibank: 'Sir,  that's a cemetery!'
Family  Member: 'And  what do you do with dead people on your  planet???'
(Priceless!!)
You  wondered why Citi is going broke and need the feds to bail them  out!!